Operational Support Services promptly answers all external questions about technical and formal requirements with regard to the submission of applications, and organises events and training courses on these subjects..

We will be happy to help you with any technical or procedural questions you may have about eCTD and eDok. Please always send your questions in writing to:


You will receive an answer or initial qualified feedback within 24 hours.


Other requests

Please continue to direct questions on general subjects or pending applications through the appropriate channels.

Swissmedic eGov portal

For questions concerning the eGov portal, please use the appropriate contact form:

General topics

If you have general questions concerning therapeutic products in Switzerland, please address them to the Communications unit

Ongoing applications

For specific questions on applications for authorisations or variations, please contact the case manager(s) concerned.

Last modification 20.11.2019

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