Do you have some general questions about Swissmedic or a specific substance but don't know which department to contact for answers? Then contact our division Communication. We are able to answer straightforward questions by telephone immediately. If your question is more complex and you need a personalized response, please submit it in writing either via our contact form or in the form of a letter or fax. Written information is charged at the basic rate of CHF 200 per hour.
Information is provided free of charge for the following groups:
- Patients and consumers or their federations
- Representatives of public authorities, political bodies and organizations
- Media: information for journalists.