Do you have some general questions about Swissmedic or a specific substance but don't know which department to contact for answers? Then contact our division Communication.
Written information is charged at the basic rate of CHF 200 per hour.
Information is provided free of charge for the following groups:
Due to the COVID-19 pandemic, Swissmedic is currently receiving more queries than usual. We are therefore unable to receive telephone enquiries. Please submit your questions to us by e-mail (anfragen@swissmedic.ch). This temporary measure will enable us to answer your questions as quickly as possible. Please also note our FAQs on various topics. You might find answers to your questions here: LINK
Thank you for bearing with us.
+41 58 462 02 11
| Monday - Thursday | 08:00 –12:00 | 13:30 – 17:00 |
| Friday | 08:00 –12:00 | 13:30 – 16:00 |
+41 58 462 02 23
| Monday - Thursday | 08:00 –12:00 | 13:30 – 16:30 |
| Friday | 08:00 –12:00 | 13:30 – 16:00 |
We are able to answer straightforward questions by telephone immediately. If your question is more complex and you need a personalized response, please submit it in writing either via our contact form or in the form of a letter or fax.
Swissmedic
Hallerstrasse 7
CH-3012 Bern
Fax
+41 58 462 02 12
