Manufacturers & Placers on the market

Anyone placing medical devices on the Swiss market as a manufacturer or distributor must report all incidents to Swissmedic.Further information can be found via the following link:

A detailed description of the procedure is also provided in the European vigilance guidelines MEDDEV 2.12/1. The rules described in these guidelines also apply to Switzerland.

If you wish to report a serious incident to Swissmedic, please complete this MEDDEV template in full, preferably in English or one of the Swiss national languages. Then click the “Submit XML by Email” button at the end of the template and send the XML file that is generated and the PDF to materiovigilance@swissmedic.ch:

Detailed information on each point of the form and the needed codes can be found in the helptext:

An Information sheet on Trend Reports and Periodic Summary Reports can be found via the following link:

Any manufacturer or first placer on the market who notices a significant increase in the incident rate (reportable and non-reportable incidents) must report this trend and any corrective actions to Swissmedic and the responsible competent authority (authority of the country in which the manufacturer or the European representative is based).

If you wish to report a trend to Swissmedic, please complete this MEDDEV template, preferably in English or one of the Swiss national languages, and send it to materiovigilance@swissmedic.ch:

Periodic Summary Reports (PSRs) are summarised reports of incidents by period that have already been the subject of a Field Safety Corrective Action (FSCA) or Field Safety Notice (FSN), or that are generally known and documented. The first placer on the market must coordinate PSRs with the relevant authorities and must obtain their consent before reporting by means of PSRs.

If a manufacturer or first placer on the market arranges a recall of a medical device or some other safety measure (FSCA) involving a medical device that is either manufactured in Switzerland or is available on the Swiss market, this must be reported to Swissmedic without delay.
Additional information can be found in this Information sheet:

If you wish to report an FSCA to Swissmedic, please complete this MEDDEV template in full, preferably in English or one of the Swiss national languages. Then click the “Send XML-data by e-mail” button at the end of the template and send the XML file that is generated and the PDF to materiovigilance@swissmedic.ch:

Since the end of 2018, a new template for the customer letter (Field Safety Notice, FSN) required for the FSCA (Field Safety Corrective Action) has been available on the EU website. This template is to be used for letters to physicians and other healthcare professionals. See:

http://ec.europa.eu/growth/sectors/medical-devices/current-directives/guidance_en

and go to “Guidance MEDDEVs” in the section 2.12 “Post-Market Surveillance”.

On the same page, you will also find templates for customer and distributor reply letters plus a questions & answers document.

The FSN template and the templates for customer and distributor reply letters are intended to assist manufacturers in producing good-quality customer letters that contain all the necessary information. Using the template is not compulsory, but manufacturers are nevertheless requested to use it whenever possible.