Active PDF form not working

PDF files in XFA format can only be edited using the desktop version of Adobe Reader.

Problem

Opening and viewing a Swissmedic PDF form with active fields in the browser window directly or on a Mac or iOS device (iPhone or iPad) is not possible: An error message appears.

PDF Forms - Possible Error Message
Example of the error message when attempting to preview an active PDF form on iOS devices (iPhone or iPad) or on Mac computers.

Cause

PDF documents with dynamic form fields are saved in XFA1 format. PDF viewers integrated into web browsers and the Adobe Reader app for iOS (iPhone or iPad) do not currently support XFA-based PDF forms.

Nor do XFA forms work within browsers such as Microsoft Explorer, Mozilla Firefox, Google Chrome or Apple Safari. Only the desktop version of Adobe Reader currently supports these dynamic PDF forms.

 

1XML Forms Architecture

Solution

You can view and complete active PDF forms on Apple computers (Mac OS X) and desktop PCs if you are using the full version of Adobe Reader. If the program has not yet been installed:

  1. Go to https://get.adobe.com/reader/
  2. Click “Install now”
  3. Follow the installation instructions

Once the installation process is complete, save the PDF document to your computer and open the file using Adobe Acrobat Reader (DC).

 

Last modification 15.04.2019

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