For general enquiries relating to penal law, you can use the following e-mail address (firstname.lastname@example.org) to contact the Agency. For postal enquiries, the address can be found in the column to the right.
In principle, any individual is free to lodge a complaint about suspected punishable activities. In order for such a complaint to be of use to Swissmedic for further processing, certain criteria should be fulfilled:
- The violation of therapeutic products legislation should be at the forefront.
- The complaint should state, as clearly as possible, the type of punishable activity concerned.
- Proof – if available – should be attached. This can take the form of correspondence, samples, or photographs.
- The names and contact details of possible witnesses should be provided.
A complaint may be sent to Swissmedic either by post (see address to the right) or by e-mail to (email@example.com).