Current state of transformation
CJ: In the medical sector, the subject is still in its infancy. Although we at Swissmedic are also just starting out, we have already assembled a team of six people who are all working on transformation.
NP: With our agile development process, from the prototype via the minimum viable product (the first version of a product that facilitates early feedback) through to the go-live of a project, we have developed a specific tool. Not only is this easy to understand, we can also use it to get the teams involved and incorporate the relationship with people.
CJ: Swissmedic makes numerous innovations available to its staff, including vodcasts, live updates and digital presentations or training courses on subjects such as machine learning and artificial intelligence. We have also now acquired a valuable platform in "Visible".
Sense of achievement
CJ: We have already reached numerous employees personally with our workshops, which have allowed us to present our approaches and working methods. The positive feedback messages, including some valuable suggestions for improvement, have shown that we and our projects have been noticed and taken seriously.
NP: I'm not communicating with the Swissmedic experts at the moment, but I am using my time to program, improve existing applications and prepare idea workshops.
CJ: Nicolas and I deal mainly with the technical side – our colleagues Michael and Dominic focus primarily on finding out how innovative ideas can be integrated in the daily routine.
CJ: By interacting directly with members of staff, we can explain what they should look out for in order to be able to identify digitisation projects and their potential. We show them the agile work processes and demonstrate how they can be incorporated in day-to-day procedures.
NP: We are working on the development of a tool that will enable possible drug names to be checked for similarity with existing ones, with the aim of avoiding possible mix-ups. The employees in Market Surveillance are very interested – within a year at the latest we will have the first tangible results.
"Machine learning makes each new application more realistic and tangible."Nicolas Perez
CJ: Maintaining good links with the staff is essential; people themselves are absolutely key in digital transformation – the technology is just the means to the end. We help them simplify and improve their work processes, for example, to check for completeness when processing application texts or in literature searches. The key factor here is that the staff themselves must always indicate their needs. But it’s also important to take sufficient time to fully understand these needs.
NP: The more the staff are interested in us and our concerns, the more likely it is that we are able to provide valuable support. We want to find out what they are working on, we need feedback and suggestions for improvement.