Swissmedic eGovernment services: New customer portal


Online instead of by e-mail or post: safety signals in market surveillance can now be communicated electronically.

On 6 September 2018 the Swissmedic Portal software is being updated. As of that date, the following functions will be available:

New eGov service

  • eGov Safety Communication service
    This market surveillance service enables companies to exchange messages and documents on safety signals with Swissmedic.

System optimisations

  • eGov eSubmission service
    • From now on, completed applications will no longer be flagged as "In completion" but as "Completed".
    • For applications relating to veterinary medicinal products, a package leaflet can now be uploaded.
  • eGov CPP service
    The subject line in the e-mail will now indicate the reference.


The support documentation for the eGov services in question have been newly prepared or amended.

If you have any questions or problems, please contact Swissmedic Support.

Last modification 31.08.2018

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