Swissmedic eGov services: Delegated user administration and new self-registration via CH-LOGIN from 9 September 2019


Until now, access to the individual Swissmedic eGov services (eGovernment applications) has been via a separate login procedure within the Federal Administration authorisation portal (eGovernment Identity and Access Management – eIAM, or “eIAM portal”).

From Monday, 9 September 2019, the ID and authorisation verification procedures for Swissmedic eGov services will, as announced, be fully integrated into the eIAM portal. Access to the applications will then be via the CH-LOGIN procedure. In future, users can register themselves and access electronic services via a single login (e-mail address). Delegated user administration for companies is also to be harmonised and simplified.

When will the user data be migrated?

The changeover of IT systems will take place between Friday, 6 September 2019 (04.00 p.m.) and Monday, 9 September 2019 (08.00 a.m.). Existing user accounts (including authorisations) will be automatically transferred to the new eIAM environment.
During the migration process, it will not be possible to access the Swissmedic eGov services!

What system interruptions does this switch involve?

While the necessary preparatory work is being carried out, the following services will not be available between Monday, 26 August and Sunday, 8 September 2019:

  • User administration for companies (Swissmedic portal)
  • Self-registration for eMessage and ElViS.
Maintenance window
Affected applications System interruption from to
Swissmedic portal, user administration 26.08.2019 09.09.2019
08.00 a.m.
Self-registration, eMessage* 26.08.2019 09.09.2019
08.00 a.m.
Self-registration, ElViS* 26.08.2019 09.09.2019
08.00 a.m.
All Swissmedic eGov services applications 06.09.2019
04.00 p.m.
08.00 a.m.
*to be replaced by the "CH-LOGIN" login and registration procedure via the eIAM portal.

How will users learn of the migration of their data?

Following completion of the migration of existing user accounts (including the transfer of application authorisations into the new eIAM structure) on the weekend of 7/8 September 2019, all affected users will receive an automatically generated e-mail (“onboarding mail”) requesting them to

  • create a CH-LOGIN (if one does not exist) and
  • link the CH-LOGIN user account with the applications released in the eIAM portal (“onboarding”).

Onboarding for the new access procedure: How does that work?

You will find all the necessary information in the onboarding mail and detailed instructions will be available at from 9 September 2019.

The e-mail will contain a personalised onboarding link as well as a personal onboarding code. This code must be entered and saved in the appropriate form field of the web page indicated (onboarding link). The onboarding link is valid for 30 calendar days.

Once you have successfully completed the onboarding process, you will receive an e-mail to confirm that you have done so, and you will then be able to use the eGov services specified.

Where can I get support?

If you haven’t received the onboarding mail, the onboarding link has expired or you have other technical questions, please contact eGov services customer support:

Swissmedic IT Service Centre (ISCS)
Hallerstrasse 7
3012 Bern
Phone +41 58 462 06 00 (Mo-Fr 07.30 a.m. to 5.30 p.m.) (support form)

Additional information

  • Current user administrators
    Company user administrators for Swissmedic eGov services are requested to follow the support instructions for using the migrated functionality of the delegated administration (these instructions will be available at from 9 September 2019).
  • MESA: What changes will there be for users of the national trade register for controlled substances?
    The responsible person will themselves be able to manage their company (GLN) user accounts in the eIAM portal via a dedicated user administration function. Responsible persons of a company holding an establishment licence for handling controlled substances on Lists A, B, D and E (these are subject to the reporting obligations according to Art. 60 OCNarc) are required to create a CH-LOGIN and sign the required contractual documents for user administration so that the necessary authorisations can be given. The responsible person according to Art. 13 OCNarc will also assume the function of a Delegated Administrator and themselves be authorised to grant user rights.